Frequently Asked Questions
gat99's answers to all your questions are right here
From opening an account to claiming bonuses, deposits and withdrawals, and security — whatever question you have about gat99, you will find a clear answer here.
gat99 is a trusted online betting and casino platform for players in Bangladesh. Whether you are a new player or an experienced user, many questions naturally come up. Below we have organized the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find an answer to your question, please contact our 24/7 live chat support.
Category 01
Account and Registration
To open an account at gat99, you need an active mobile number and a password. The registration process is completed entirely online and takes only a few minutes. For age verification, you must confirm that you are at least 21 years old.
No, only one gat99 account is allowed per person. Creating multiple accounts goes against our rules and may result in account cancellation. If you are having trouble accessing your existing account, please contact support via live chat.
First make sure you are using the correct mobile number and password. If you have forgotten your password, use the "Forgot Password" option. If the problem persists, get help in English through gat99's 24/7 live chat support — our team is ready to resolve issues quickly.
Yes, gat99 account verification is required for security purposes. It keeps your account safe and prevents any fraudulent activity. Once verification is complete, you can enjoy full access to deposits, withdrawals, and bonuses.
To change your registered mobile number, you need to contact gat99's live chat support. After confirming your identity, the support team will take the necessary steps. For security reasons, there is no option to make this change yourself.
Category 02
Deposits and Withdrawals
Depositing from bKash to gat99 is nearly instant — your account balance is usually updated within a few seconds to a few minutes. The minimum deposit amount is just ৳100. If there is any issue, contact live chat with your transaction ID.
Yes, gat99 accepts deposits through all three popular mobile banking methods — bKash, Nagad, and Rocket. The minimum deposit for each method is ৳100 and there are no extra charges.
Withdrawal requests at gat99 are usually processed within 1 hour. The minimum withdrawal amount is ৳500. Once the withdrawal is complete, the money will be sent to your bKash, Nagad, or Rocket number.
gat99 does not charge any deposit or withdrawal fees on its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges. Please check your mobile banking service for details on those charges.
Yes, if you have accepted a bonus, you must meet that bonus's wagering requirements before withdrawing. The wagering requirement for the welcome bonus is 25 times. Your own deposited funds can be withdrawn at any time.
Category 03
Games and Rules
To bet on a BPL match, log in to gat99 and go to the cricket section. Select a match and choose your preferred betting market — such as match winner, top batter, or total runs. Set your bet amount and confirm. Both live betting and pre-match betting are available.
gat99 features slot games from various top providers including PG Soft, Pragmatic Play, and JILI. You can play many popular games including Fortune Tiger, Fortune Mouse, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly.
Yes, gat99's live casino is fully mobile-friendly. You can play directly from a browser on any smartphone or tablet — no separate app download is needed. With a good internet connection, the live dealer games run smoothly.
RTP is a long-term average statistic that shows what percentage of bets a game theoretically returns to players. It does not guarantee the outcome of any single spin or round. Each game's result is determined by a Random Number Generator (RNG), which is completely fair and independent.
Yes, Spribe's Aviator is available at gat99. In this crash game, a plane flies and the multiplier keeps increasing. You need to cash out before the plane crashes. The longer you wait to cash out, the higher the multiplier — but the risk also increases.
Category 04
Bonuses and Promotions
New players at gat99 get a 150% welcome bonus on their first deposit, up to ৳20,000. That means if you deposit ৳1,000, you can play with a total of ৳2,500. To receive the bonus, complete registration and make your first deposit — the bonus is added automatically.
A 25 times wagering requirement means you must place bets equal to 25 times the bonus amount before withdrawing. For example, if you receive a ৳5,000 bonus, you must place a total of ৳125,000 in bets before withdrawing. This can be fulfilled by playing across various games.
The gat99 VIP program has four levels — Bronze, Silver, Gold, and Platinum. You can move up to higher levels through regular play. Benefits: Bronze offers weekly cashback up to 0.3%, Silver up to 0.6%, Gold up to 0.9%, and Platinum up to 1.2%. No separate sign-up is needed — active players qualify automatically.
Yes, gat99 periodically offers reload bonuses, cashback, and special promotional offers. VIP members receive weekly cashback. Check the promotions page regularly or ask via live chat to stay updated on the latest offers.
Most bonuses are usable on slots, fishing, and casino games. In some cases there may be restrictions on using bonuses in specific games or betting markets. Please read the relevant terms and conditions carefully before accepting a bonus.
Category 05
Security and Responsible Gaming
gat99 uses SSL encryption technology to keep all your personal information and financial transactions secure. Your data is never sold or shared with third parties. For more details about our privacy practices, please visit the Privacy Policy page.
gat99 believes in responsible gaming. If you want to take a break, contact live chat to request a self-exclusion or cooling-off period. Our support team is available 24/7 to help you. To learn more about responsible play, visit our Responsible Gaming page.
No, gat99 strictly follows a 21+ age policy. Only those who are 21 years of age or older may open an account and play on the platform. No compromises are made in the age verification process.
If you notice unusual logins or transactions on your account, change your password immediately and notify gat99's 24/7 live chat support. Our security team will investigate quickly and take the necessary action. You can also contact us by email: [email protected]
If you feel that gaming is having a negative effect on your daily life, contact gat99 support right away. We offer self-exclusion, deposit limits, and time-out options. For more guidance on responsible gaming, visit our Responsible Gaming page.
Still have questions?
Contact support
Our 24/7 live chat support team is always here for you. Start a chat right now for any question, complaint, or assistance — reach out directly without delay.