gat99's Privacy Policy
Your personal information is very important to us. This policy explains in detail how gat99 collects, stores, and keeps your information secure.
Introduction and Summary
gat99 ("we", "our") operates a trusted online betting and casino platform for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use gat99.cam, why we collect it, and how we keep it secure. Please read this policy carefully. Continued use of gat99's services will be taken as your agreement to this policy.
Data Protection
Your information is stored with SSL encryption on secure servers.
Not Sold to Third Parties
Your information is never sold to third parties.
Your Rights
You can view, correct, or delete your information at any time.
Transparency
We clearly communicate what information we use and why.
1. Information Collection Details
gat99 collects various types of information to provide you with its services. The different categories of information collected are described in detail below.
1.1Registration and Identity Information
When you create an account with gat99, we collect the following information:
- Full name (first and last name)
- Date of birth (for age verification — for users aged 21 and above only)
- Email address
- Mobile number
- National ID card or passport number (where applicable)
- Username and password
1.2Financial and Payment Information
To process deposits and withdrawals, we collect:
- bKash, Nagad, or Rocket mobile banking number
- Transaction history (deposits and withdrawals)
- Payment method confirmation details
- Withdrawal request information
We do not directly store complete card numbers or full bank account details.
1.3Technical and Device Information
To improve your browsing experience, we automatically collect:
- IP address and geographic location (up to city level)
- Browser type and version
- Operating system
- Device identifier information
- Cookie and session data
- Page visit history and duration
1.4Gaming Activity and Preferences
To personalize your experience, we record:
- Gaming history (bets, wins, losses)
- Preferred game categories
- Bonus claim and usage information
- Login times and session information
- Records of communications made to customer support
2. Purpose of Using Information
gat99 uses collected information only for specific and legitimate purposes. We process your information for the following reasons:
2.1Service Delivery and Operations
Your information is essential for creating and managing your account, verifying logins, processing deposits and withdrawals, and ensuring overall service. Your financial information is used to correctly apply the minimum deposit of ৳100 and minimum withdrawal of ৳500 per transaction at gat99.
2.2Identity Verification and Fraud Prevention
Information is verified as part of the user age verification (21+ confirmation), identity confirmation, and anti-money laundering and fraud prevention (AML/KYC) process. This is essential for the protection of all players.
2.3Customer Service Improvement
Your account and contact information is used to provide 24/7 live chat support in Bengali, resolve issues, and process complaints. This allows for fast and effective resolution of your problems.
2.4Bonuses and Promotional Offers
Your gaming history is used to manage promotional offers including the 150% first deposit bonus (up to ৳20,000, with a 25x wagering requirement) and to provide benefits at the Bronze, Silver, Gold, and Platinum levels under the VIP program.
2.5Technical Development and Security
Technical information is used to analyze platform performance, fix bugs, ensure cybersecurity, and improve the overall user experience.
2.6Marketing and Communication
With your consent, you may be informed about new games, tournaments, special offers, and important updates. You can opt out of such communications at any time.
3. Cookie Policy
The gat99.cam website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help the site remember your preferences and session information.
Essential Cookies
These cookies are essential for the basic functioning of the site — maintaining login sessions, ensuring security, and storing your preferred language. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred games, display settings, and personalization information. They improve your experience but can be disabled.
Analytics Cookies
Used to collect statistics on site usage, which helps us improve the platform. Data is processed in fully anonymous form and no personal identity is revealed.
3.1Cookie Controls
You can manage, restrict, or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some gat99 services to not work properly. Cookie control methods vary by browser but are generally found under Settings > Privacy.
4. Data Sharing and Disclosure
gat99 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1Payment Processors
The minimum information required to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. This process is fully secure and encrypted.
4.2Technology Service Providers
Game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming), hosting services, and security service providers may process information in a limited and authorized capacity. All such third parties operate under a confidentiality agreement with gat99.
4.3Legal Obligations
If disclosure of information is required due to a court order, government directive, or a lawful request from a law enforcement agency, gat99 will fulfill the legal requirement. In such cases, we will attempt to notify you where possible.
4.4Fraud and Scam Prevention
Information may be shared with relevant authorities to protect the security of the site, protect other users, and prevent financial crime. Only the necessary information is disclosed in such cases.
5. Data Security Measures
gat99 has implemented industry-standard technical and procedural security measures to protect your information.
Technical Protection
- SSL/TLS encryption — all data transmissions are secured
- Passwords and sensitive information stored in encrypted databases
- Firewall and regular security audits
- Two-factor authentication (2FA) available
- Suspicious activity detection system
Procedural Protection
- Only authorized staff can access personal information
- Staff receive regular privacy training
- Unnecessary data is deleted after a specified period
- Strict confidentiality agreements are maintained with third parties
- A rapid response plan is in place for data breach incidents
5.1Data Retention Period
Information is retained for as long as your account is active and for as long as necessary to meet legal obligations after that. When an account is closed, financial transaction records are generally kept for a specified period for compliance purposes, while marketing-related information is deleted immediately.
6. Your Rights
As a gat99 user, you have the following rights regarding your personal information:
Right to Access Information
You can find out at any time what information we hold about you. A copy of your information can be requested through your account panel or via support.
Right to Correct Information
You have the right to request correction of any inaccuracies in your information. This can be done easily by contacting customer support.
Right to Delete Information
In certain circumstances you may request deletion of your personal information, though information retained due to legal obligations is outside the scope of this right.
Right to Object to Processing
You have the right to request at any time that your information no longer be used for marketing purposes.
Right to Data Portability
You may request to receive information you have provided in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily suspended.
6.1How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat or email us at [email protected]. We will process your request within a reasonable time. Additional information may be requested to verify your identity.
7. Protection of Minors
7.1Age Restriction
gat99 is for persons aged 21 or older only. We do not intentionally collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.
If we learn that information from a minor has been collected, that account will be closed and all associated information will be deleted. If you believe a minor is using gat99, please notify our support immediately.
8. Policy Changes and Contact
8.1Privacy Policy Updates
gat99 may update this Privacy Policy from time to time. For important changes, we will send a notification to your registered email address and display it prominently on the site. Continued use of the service after any changes will be considered your acceptance of the new policy.
8.2Complaints & Questions
For any questions, concerns, or complaints about this Privacy Policy, please contact us:
- 24/7 Live Chat Support — available directly on the gat99.cam website
- Email: [email protected]
We are always available on BST (UTC+6) time and will process your request as quickly as possible.
8.3Related Policies & Terms
Alongside this Privacy Policy, please also read gat99's Terms & Conditions and Responsible Gaming Policy. These three documents together govern the relationship between you and gat99.